Dreamhost System-Wide Outrages

Source:  http://www.flickr.com/photos/24853457@N00/10675300/   CC License: http://creativecommons.org/licenses/by-sa/2.0/deed.en

by Mike on 4/20/2009

in Perpetual Beta : Release, The Intarweb, The Joy of Tech, Webloggia

I’ve been a Dreamhost customer since 2000. In that time, I found a lot to like about the service. It’s been convenient to use, packed with all the features I could want and then some, and seemed fairly reliable.

But if you were to search Twitter today for the word “Dreamhost,” you’d have found an uprising. Hundreds, if not thousands, of DH customers lost all their incoming emails this morning due to an unspecified failure of the spam filter… because when you upgrade a spam filter for thousands of users, you definitely want to do that first thing on a Monday morning. (None of those businesses needed their email, anyway.) Support? Completely non-communicative.

Well, that wasn’t all. A Twitter search for Dreamhost this evening shows that, not only had they failed to resolve the email problem for many users, literally dozens of web servers and database servers collapsed under the strain of… well, no one seems exactly sure.

Dreamhost did not cover itself in glory this day. In fact, I can’t imagine doing more damage to one’s own business than Dreamhost did.

As for me, I expect that I’ll be moving to a new web host mighty soon. Feel free to leave me recommendations in the comments.

(Photo source: niña mala under a CC License… see also Baby Chucky)

  • http://www.rawcharge.com/ John

    You got hit too, huh?

    I know nothing about these guys besides the fact they’re in the Tampa Bay area (from what I’ve gotten through pings). But http://www.webmasters.com/ might be something for you to explore. I’ve often looked for local hosting options for faster load for local users… So if that’s something that interests you, check with them.

  • http://www.rawcharge.com John

    You got hit too, huh?

    I know nothing about these guys besides the fact they’re in the Tampa Bay area (from what I’ve gotten through pings). But http://www.webmasters.com/ might be something for you to explore. I’ve often looked for local hosting options for faster load for local users… So if that’s something that interests you, check with them.

  • http://www.mytampalife.com/ Denis Baldwin

    I highly recommend Bluehost. I use them for just about everything. The sites hosted there are crazy-fast, they have a fully featured CPANEL, you get lots of bandwidth and space for not a lot of money. I think my sites cost about $80/year for hosting, and I’m thankful for them.

  • http://www.mytampalife.com Denis Baldwin

    I highly recommend Bluehost. I use them for just about everything. The sites hosted there are crazy-fast, they have a fully featured CPANEL, you get lots of bandwidth and space for not a lot of money. I think my sites cost about $80/year for hosting, and I’m thankful for them.

  • http://www.rawcharge.com/ John

    I’ve actually got a friend on Bluehost who is on the west coast — and it hasn’t worked out well for him. He’s wanted to jump ship to Dreamhost.

  • http://www.rawcharge.com John

    I’ve actually got a friend on Bluehost who is on the west coast — and it hasn’t worked out well for him. He’s wanted to jump ship to Dreamhost.

  • http://genehack.org genehack

    If you’re ready to move up to a VPS, both slicehost and linode are good places to look.

  • http://genehack.org/ genehack

    If you’re ready to move up to a VPS, both slicehost and linode are good places to look.

  • http://perpetualbeta.com/ Mike

    Thanks for the suggestions, everyone. I ultimately decided on mediatemple‘s grid server package, and barring some very minor hitches it’s been a pretty positive experience.

    @genehack, I checked out slicehost and the whole VPS thing scares the pants off me.

  • http://perpetualbeta.com Mike

    Thanks for the suggestions, everyone. I ultimately decided on mediatemple‘s grid server package, and barring some very minor hitches it’s been a pretty positive experience.

    @genehack, I checked out slicehost and the whole VPS thing scares the pants off me.

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