I’ve been a Dreamhost customer since 2000. In that time, I found a lot to like about the service. It’s been convenient to use, packed with all the features I could want and then some, and seemed fairly reliable.
But if you were to search Twitter today for the word “Dreamhost,” you’d have found an uprising. Hundreds, if not thousands, of DH customers lost all their incoming emails this morning due to an unspecified failure of the spam filter… because when you upgrade a spam filter for thousands of users, you definitely want to do that first thing on a Monday morning. (None of those businesses needed their email, anyway.) Support? Completely non-communicative.
Well, that wasn’t all. A Twitter search for Dreamhost this evening shows that, not only had they failed to resolve the email problem for many users, literally dozens of web servers and database servers collapsed under the strain of… well, no one seems exactly sure.
Dreamhost did not cover itself in glory this day. In fact, I can’t imagine doing more damage to one’s own business than Dreamhost did.
As for me, I expect that I’ll be moving to a new web host mighty soon. Feel free to leave me recommendations in the comments.